COVID-19 – Booking Information and FAQ

By August 6, 2020 June 25th, 2021 No Comments
Wedding Entertainment

With the ever-changing Coronavirus situation ongoing we understand that many of you are feeling anxious about your upcoming event, especially those that fall within the lockdown period or might be affected by the ban on gatherings. I’m not here this week to tell you what to do, instead it’s my job to help you all as much as I possibly can and hopefully make you feel a bit better about this uncertain time… because hey, we’re all in this together!

If you’re currently planning to go ahead with your event after this period, please rest assured that the REDTIE band are currently doing what we can to minimise the risk of spreading the dreaded Rona! Should any of the musicians show symptoms of Coronavirus, fall ill or need to self-isolate, we do offer stand-in musicians of the same high standard on call to take their place if you so choose!

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What is your COVID SAFE Plan, REDTIE?

I’m very glad you asked!! As you all know, we have been able to keep our doors open (so far) through this global pandemic. In doing so we’ve had to make a few changes. to our day to day!

1. Everyone of our REDTIE Family is to carry hand sanitiser with them to every show!

2. If we’ve been feeling under the weather, sniffly or fatigued we say “better safe.  than sorry” and get checked out by our local GP.

3. Glen 20 is life! We carry a can (or 20) of this great disinfectant spray for our instruments and microphones, this includes the mic we can supply for you! Don’t worry, it will be like new when you go to use it at your celebrations!

What if I need to reschedule my event?

If your event falls during the lockdown period we recommend that postponing and rescheduling is the best way forward for all parties involved.

Should you need to reschedule your event, our position at the REDTIE Band is that we are happy to move your deposit over to a new date.

All our amazing musicians have been extremely accommodating under the current circumstances and are more than happy to move to suitable dates for you! For this reason we highly recommend running possible date options past us before confirming your new date, as this will ensure you don’t need to cancel completely.

Off-peak and Mid-week Dates

We pride ourselves on being the REDTIE family!  We represent amazing, hardworking self-employed creatives and as you can imagine, we are facing an extremely difficult period financially. For this reason we’ve been working hard with you to find a new date that will work well with you in the future! One of our reoccurring suggestions to secure a date in the future has been placing your event on some of our less busy days – like Wednesday and Thursday! This won’t work for everyone but it’s a handy option to think about if you’re in a pinch!

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Can I hold a new date while I finalise plans with my venue and other suppliers?

Absolutely, We’re happy to make a note of the potential new date while you confirm details with your venue and other suppliers.

Should another client show interest in the date you’ll be given the opportunity to confirm the new date! Being transparent through this hard time is the only way to move forward. If you have any concerns it is our job too work with you through them! Remember that we love this job and no request is too hard or “annoying” – You’re our kind of people!

Please note that bookings for new dates aren’t secured until a replacement contract has been signed by both parties!

What if I need to cancel completely?

Our policy on cancellations has been set in stone since time began… but It feels like time has stopped this year and with the amount of people losing their jobs we feel it’s up to us to make a few changes around here!
We have an amazing team of admin staff (myself included :-p) that work really hard to bring your ideas to life! With this in mind: You will only be charged for the admin time we have already put into your event…

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Is my deposit refundable?

Let me say that again for the people in the back! You will only be charged for the admin time we have already put into your event!!! This is why so many of you party people stick with us, The REDTIE BAND. We treat you like family and will go out of our way to make sure that you feel that way!

What should I do if my event is due to take place in September, October and November?

At this time our current focus is on rescheduling bookings due to take place over the next month or two. As the lockdown easing continues over the coming weeks and months we anticipate that the rules around weddings and events will be relaxed further if everyone does the right thing! We appreciate there is still a degree of uncertainty around guest numbers and social distancing measures that may need to be in place but would encourage you all to await further government announcements before taking steps to reschedule.

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Get in touch

If you’re concerned about your event please email shona at Shona@redtieentertainment.coom.au or give us call on 0434 368 284